FAQ

Frequently Asked Questions are Given Below:

How to Place an Order on Labtex?

To place an order you have to visit our website. Then search your desired products, and click the “add to cart” buttons, and after adding your selected products to the cart then click on to cart icon or shopping cart menu to view your cart list. Now you can change the quantity (if need) and click update quantity then click the checkout button. Login or Fill the form or Update your Name, Contact Number, Address, and Select payment method, delivery slot, and click place order. Your order will be placed successfully.

You can also confirm your order over the phone (01710136523), WhatsApp (+8801710136523), and email (Labtexbangla@gmail.com).

How much does the delivery cost?

Our regular delivery charge is Tk. 50.00 for Dhaka City and Tk. 90 for anywhere in Bangladesh. This charge is for 0 – 0.5Kg products but the delivery charge will be increased on product weight, types, and required delivery schedule.

Why delivery charge is more than others e-Commerce Platforms?

Because most of the e-commerce platforms take more time to deliver the orders and they don’t take the responsibility of delivered products but we take very limited time to deliver the orders and we take full responsibility for our delivered products (like see the product first, then payment to the rider), fast after-sales service, quick return, and refund, etc.

What are the payment methods?

We have lots of payment options like Cash on Delivery, bKash, Rocket, Nagad, and Bank Transfer Facilities. You can choose an option to pay us.

What is the policy of return and refunds? 

You may get a refund within seven (7) days on unopened or spoilt packaged products. For liquid and perishable products, such as water, cleaning liquids, and fresh items, we have a one (3) days return policy. We will not accept any products as returns if you unpacked, or used any part of the delivered products. We reserve the right to refuse a refund. Please quick contact us at 01710136523 if you want to return an item. 

What about quality?

We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back to the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free. 

What are the Terms & Conditions of Delivery?

  1. We have differents delivery slot for different condition and here all days are counted as a working days not a regular days (Our working days are Saturday to Thrusday without Govt. Holidays). (Govt. Holidays and Friday Our Office will be Closed).
  2. We have same day delivery slot (without Govt. Holidays and Friday), 1-3 days delivery slot for Dhaka City and 3-5 days delivery slot for outside of Dhaka City.
  3. For the Same day delivery, order must be placed on or before 4:00pm on day without govt. holiday and friday.
  4. For 1-3 days delivery, order can be placed anytime for Dhaka City and
  5. For 3-5 days delivery, order can be placed anytime for outside of Dhaka City.

Can I collect the product from Labtex office?

Yes, you can collect any products from our office, just confirm minimum of 2 hours ago when you come to our office.