At Labtex, we are committed to providing a seamless shopping experience. We offer a simple return and refund policy to ensure our customers are always satisfied with their purchases.

1. Eligibility for Returns

If your product arrives in any of the following conditions, you are eligible to request a return or replacement:

• Defective or Damaged: The product is broken or not functioning upon arrival.
• Incorrect or Incomplete: The product delivered does not match your order or is missing parts/accessories.

⚠️ Note: Some products are not eligible for a return if the reason is simply a change of mind (“No longer needed”). Refund or replacement eligibility may vary depending on the specific product category and condition.

2. Post-Usage & Warranty Claims

For device-related issues that occur after usage:

• You can return the item within 7 days of delivery, provided you have a valid reason.
• Depending on the product, we will either refer you to the official brand warranty center (if applicable) or handle the warranty service directly. Please contact us to initiate this process.

3. Mandatory Conditions for Returns

To ensure your return is accepted, the item must meet the following criteria:

• Product Condition: The product must be unused, unworn, unwashed, and entirely free of any flaws or signs of wear.
• Completeness: The package must include all original tags, user manuals, warranty cards, freebies, and accessories that came with it.
• Packaging: The product must be returned in its original, undamaged manufacturer packaging or box.

4. How to Initiate a Return

If you need to return an item, please contact our customer support team immediately with your order details and proof of the issue (such as photos or videos):

• Email: Labtexbangla@gmail.com
• WhatsApp: +8801710136523

Our team will guide you through the next steps for a replacement or refund based on your product’s condition.