Labtex Bangladesh provides a 7-day replacement and 1-year service warranty for some branded products. For replacement and warranty service, please carefully read the below terms and conditions:
- The product must be purchased from Labtex, Labtex Bangladesh, or our partners.
- Physical damage and tempering are not allowed.
- The warranty will not apply if it is dropped or submerged in water.
- You must save the bill or challan for a warranty claim.
- We maintain a serial number, the customer must save this serial number.
- For replacement, it must be claimed within 7 days after purchase.
- For warranty service, the warranty must be claimed within 365 days.
- If you need any parts to service the instrument, the customer will provide them or pay for them.
- For paid service, submit the product anytime in good physical condition.
- To receive any service, the product must be submitted to our office. Once the service is complete, we will contact the customer and arrange to deliver the product.
- Application should be made in the prescribed form for receiving the service.
- Labtex Bangladesh reserves the right to make any decisions for replacement or warranty service.